Whether your borrowers are doing a rate and term or a cash out refinance; the only thing you want them to remember is how smooth and easy the process was.
Is your present title company helping you look better in front of your customers? Are you getting your title commitments back in days or back in hours? When you call with a question, are you getting voice mailboxes or real people and quick answers? When it’s time to close at month end, are your closing time options 7am and 7pm, or are your customers closing when and where they want to close?